COVID-19 FAQ

Once the clubs open, I want to continue PLC Online training. Can I do that?

Yes! You can keep your PLC Online membership if you wish. Alternatively, we have included PLC Online in the cost of your normal Gold or Platinum membership so you will still have access to all online training once you resume your normal membership.

Can I just turn up to a session or do I have to book?

It is essential you make a booking in order to attend a session. Due to the regulations in place, for your safety, we have restrictions of 20 clients per session. We don’t want anyone to miss out on a spot in a session, so please make a booking before coming.

How are the PLC staff prepared and trained in COVID 19 Safety?

All staff and owners at all our PLC locations have completed their COVID safe training and have their government issued training certification.

Does social distancing apply in the clubs?

Yes, 100%. It is essential that everyone demonstrates social distancing of 1.5m at all times.

We ask:

  • No high fives, foot taps only

  • 2 or 3 people per station maximum.

  • No crowding at bag racks

  • Maximum 4 people in the office at any one time

Is there extra cleaning taking place?

Yes, every club will have a full deep clean before reopening as well as cleaning before and after every single session.

Can I still bring my children to the club?

As a family friendly club, we want to ensure that anyone with children can still come and train, however we must keep the health and safety of everyone in mind. Please leave your child at home with another parent or guardian whenever possible. Children can still accompany you to the gym if absolutely necessary, however PLC has the right to refuse entry to any child that is unwell. This is for everyone’s health and safety. Where a club has adequate toys, please limit bringing toys from home to help limit the spread of germs.

What do I do differently now, when I arrive at the club for my session?

When you first arrive at the club for your session, you will be greeted by a coach who will ensure you have booked and then check you into your session. It is also essential we check in everyone on arrival for everyone’s safety. The coach will check you have a towel and provide you with hand sanitizer. You’ll then be able to go into the gym and get ready for your session as normal.

What happens if I’m booked for a session but can’t make it?

If you can’t make it to a session, please cancel your booking via the app asap. This will allow other members to take your spot in the class. You will be able to cancel your session up to 2 hours prior to your session without any penalty. It’s important we respect bookings and if any members are found to be continuously misusing the booking system, restrictions to your booking abilities will apply.

Is there a waitlist for sessions?

Yes, If there is a particular class that is full, you can join the waitlist. If someone cancels their booking, the next person in line on the waiting list will be notified by email and can join the session.

Note: You will not be added to the waitlist if the session begins within the next 2 hours.

Will I still be able to train with my group of friends?

Yes. Social distancing rules mean that our session sizes will be reduced for now. Our top priority is to keep everyone safe so we have introduced a cap of 2-3 people per station at all sessions while maintaining a 1.5m gap. You and your friends can still all book and attend a session, however you will not be able to train 6 people to a station as previously.

How will I find out when you are reopening?

Once we are notified by each state government, we will be able to let everyone know via the PLC app and social media.

Will this affect the duration of my contract?

All contract terms remain in place prior to shutdown. Cancellations also incur the 30 day notice period. For further enquiries, please contact your club directly.

Will my membership start again as soon as you reopen?

From the date of reopening. All debits that were suspended due to COVID19 will resume after we have reopened. If you are having any financial difficulties and can not resume your membership, please contact your club and they will be able to assist you.

How will PLC be ensuring safety & hygiene is maintained once the clubs are reopened?

PLC will be implementing all National and state regulations as well as implementing extra measures necessary to ensure the safety of all clients and coaches.